I recently signed up with Direct TV in April. After about two weeks of using Direct TV, my wife and I decided we would switch back to Comcast. I called Direct TV and asked if they have a 30 day cancellation policy. The person I spoke with (unfortunately I do not have a name) said yes and cancelled with no fees.
About two months later I received a bill for a deactivation fee of $273. I called Direct TV and told them a representative of theirs told me that they have a 30 day cancellation agreement, whereas she had stated they only had a 3 day cancellation agreement. I sent the request up to a supervisor, who agreed that this situation was on my side and said it would be sent to the board for review. He mentioned that they would send me a letter with their response or call me, and I received neither.
I have just received a collection notice from a collection agency saying that I owe $273. I thought this issue was done, and now they are ruining my credit! Not only did I not receive a letter, but they went straight to a collection agency. I'm going to attempt to call them once more to resolve this issue. However, does anyone know what can be done to stop this?
I looked at the agreement, and the only thing it mentions is a $15 cancellation fee, or a maximum amount allowed by law. Why in the world would they charge me the max amount for just being on for two weeks?!
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