I went to my bank and found out that an unauthorized $149.00 was withdrawn and had a check number that wasn't familiar to me. The Bank mngr called to find out what it was. It gave the name Florida-Passport. The Bank Mngr and I called the Company and they couldn't find my name. We were on speakerphone so that there could be record. We got disconnected and when we went back thru the system the only way I could find myself was by putting in my acct #. We figured that is one way they are getting people's acct info.
The CSR at Florida Passport had apologized and said they would CREDIT the money BACK into my account, since it looked like an error from not being able to find my name and then when I gave her a phone number it came up under an incorrect spelling. She then wanted to speak to the Bank Mngr.
The CSR spoke to the Bank MGr (didn't know I was hearing the conversation) and told the Bank Mngr that this was a "free service" for a certain amount of days. The Bank Mngr asked "Why if it was free why did you take out the money?" Also asked "How can you charge someone who has just received the info." It didn't matter if I had talked to someone at this point because money was unauthorized and never needed to be taken out. The lady gave us a confirmation number (N03FP0A4) and said it would take 3-5 business days to put the money back (credit) in the account and I would be reimbursed for any fines, charges, or fees I've incurred thru this. She said to fax these fees to (727) 471-0270. We thought this would be the end.
I check a week later and find not only did they not put the money back that I was still incurring charges. I'm on disability and when one thing goes wrong its a big time mess. The bank mngr had tried to call the company again (1-800-432-06350. Unfornuately it was right after 5: pm and the bank's office people went home, so we were going to continue this on Monday.
I got a check on Saturday for $149 with a nice little saying "By cashing this check, the payee agrees that the drawer has made payment in full of the debt drawer owed payee as a result of a contract between the parties, made on 2/15".
I didn't have a contract. I called the company and I got rude people. I asked to speak to a supervisor and I got hung up on. Then I decided to call the FL BBB (727-535-5522 and found out that they had 18 complaints (16 Closed-Assumed— 1 Explained) There records go back 36 months and I was on a automated system, so Monday I will check to see what the actual time frame is.
The address showed up as a a business center. They did have a UPS Store with that address and a few other business. The toll free operator made comment that the address could be their. I will also check that out.
On Sunday I called the (888) 612-2894 and got a male CSR called Kendall who was very rude. I told him I received a check and the funds were to be credited back to the account and I can't cash this. He said I cancelled the contract and I told him my circumstances. He said it didn't matter when I received the info because I had agreed that if I didn't call the number by a certain date then they would take the money out. I tried to explain that I just received the info a couple days before money was taken out w/out unauthorization. From what I remember I was told that I had a certain amount of time to review the info. He didn't care and said it didnt matter who I talked with (because I asked to speak to a supervisor and he said he worked their for 30 years and he'd be able to answer better than anyone) He said he would take my name and turn it over to one on Monday. He said it didn't matter if I went to the Supervisor, the BBB, or sued them... The company will not pay any fees that were incurred from this unauthorized withdrawal. I asked for a copy of the tape and he said no they don't do that either.
I was angry because I kept asking the question. How can you take out money on something that the consumer didn't get a chance to even look at. The info was coming from Fl to AZ. I did finally look over the info and the info says "14" days. I told him how a financial burden this has been and he didn't care.
This is a Big Time Scan and I was given incorrect information.
The packet of info says one thing and the Florida-Passport CSR says another.
I Googled the name "Florida Passport" and found ""Bill Brown's Travel and "Bill Brown's Plaza Travel" info are the same. I Googled his name. Very interesting information.
Googled Info:
Local results for bill brown's Plaza Travel near Saint Petersburg, FL
Bill Brown's Plaza Travel - 2.2 miles E - 696 1st Ave N, Saint Petersburg, 33701 - (727) 822-2468
Bill Brown's Plaza Travel... Ltd. And is in no way affiliated with Bill Browns Plaza Travel or Capitol Marketing Concepts... 696 1st Ave. N., Ste 100 St. Petersburg, FL 33701-3610...
Www.bbptravel.com/panasonic. Pl - 5k - Cached - Similar pages
(In the packet info I received it showed that all the names are affilliated because they are a subsidiaries of Bill Brown's
Travel... Hmmm... interesting. Agent's Travel Network is part of that and that address is 3993 Tyrone Blvd #603-182, FL 33709
Travel Agents - Tampa, Florida
More Travel Agents in Tampa, Florida More businesses in Tampa below:
Bill Brown's Plaza Travel 696 1st Ave N # 100 St Petersburg, FL (727) 822-2468
www.thecityoftampa.com/travel / - 25k - Cached - Similar pages
AllPages.com - Passenger Air Transportation, Saint Petersburg...
32 1st Street South Saint Petersburg, FL 33701 Ph: (727) 823-0097
Bill Brown's Plaza Travel. 696 1st Avenue North Suite 100...
Fl. Allpages.com/saint-petersburg / transportation/passenger-air-transportation / - 20k - Cached - Similar pages
AllPages.com - Travel Arrangement & Svcs, St Petersburg, 66th Street Travel. 5058 66th Street N. St Petersburg, FL 33709-3120
... Bill Brown's Plaza Travel. 696 1st Avenue North Suite 100...
Fl. Allpages.com/saint-petersburg / travel-tourism/travel-arrangement-services / - 24k - Cached - Similar pages
StPeteBoys NEIGHBORHOOD BUSINESSES
The Definitive Gay Guide to St. Petersburg and Clearwater FL.
Bill Browns Plaza Travel, full service travel agency serving the St. Pete area since... Www.stpeteboys.com/neighborhoods. Stp - 51k - Cached - Similar pages
OutInTampaBay
The Definitive Gay Guide to St. Petersburg & Clearwater FL.
Bill Browns Plaza travel is St. Petersburg's oldes full service travel agency... Www.outintb.com/businesslist. Stp? Section=view&listingid=1085664686 - 43k - Cached - Similar pages
Gay travel guide websites - u21.org. Cn
The Definitive Gay Guide to St. Petersburg and Clearwater FL features: Website Bill Browns Plaza Travel Bill Browns Plaza Travel, full—www.u21.org. Cn/908-gay-travel-guide-websites-14393.htm - Similar pages
More info go to www.networksolutions.com and then click on "Who Is" and type in the different web addresses.
I hope you can help me. Thank you
Kindra
Tucson, Arizona
U.S.A.
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