Complaint / review text:
Kheaa is in charge of handling a process called "verification" upon submission of the fafsa. Not everyone has to participate in verification, but I have yet to meet anyone who has avoided it. My son is enrolled at western kentucky university. We filed his fafsa on january 8,2015. (the first possible date to file is 1/1). As i write this, it is the 15th of september 2015. We have yet to receive his financial aid package due to kheaa's "processing". If i contact them by email they send an automated response promising a personal reply within 48 hours. On multiple occasions i have received the auto reply and then nothing more.