Complaint / review text:
I recently started attending Axia college via University of Phoenix to start my degree process. They told me that I would be 100 percent covered by financial aid. They told me I was approved and they started me in my classes. Turns out I was never approved and they want me to file under my parents income. Their income does not allow me to get assistance for school and they will not help either. UOP is not understanding, have not returned my calls, and cannot even spell my first name right even though they have it in thier sytem. Now they are sending me a bill for classes I took when I thought FAFSA covered them. They waited until I owed more than 2,000 before telling me that I was not covered by FAFSA. Help.