Complaint / review text:
In November I saw a charge on my credit card bill from "Ap9*Simpleescapes" in CT 877-836-6903" for $9.95. I had never heard of (or obvioulsy authorized) charges from this company. I called their number and was looped through a recorded message and was unable to reach a live person or get any answer about my "account" that I apparently had.
I can only guess that Classmates.com, which I am a member of, sold my information to this "simple escapes" company, because I do not use my credit card that much nor do I have any other memberships in much else, especially online.
I called my bank, US Bank, and they said they would dispute the charge, and it was reversed. I asked them if they would stop "simple escapes" from charging and they said they could not stop, although they made it sound like it was taken care of.in December I found FOUR more charges from the same "simple escapes" all for $9.95 and I called my bank again. The credit card bank then said I would have to file a complaint in writing to them, and that they would "review" the complaints before giving me back my money.
Then I found this site (usacomplaints.com) where I learned that I have the right to my money (the refund from the credit card) and I will be calling them back.
So not only has "Simple escapes" ripped me off but US Bank has been difficult to deal with as well. I am upset with US Bank for not protecting their customers/consumer but acting more on the behalf of the fraudulent companies who do not deserve this type of protection so they can further rip off people and commit fraud. US Bank gave me a very UN-helpful attitude and "script" response which made me feel unheard and unhelped and unimportant. This doesn't usually happen with other credit card companies and so I will definately follow up with them— and probably close my account completely.