In March I re signed up for eHarmony - something that I'd utilized effectively previously. I bought a-3 month account, and was billed for that first month upfront (by having an arrangement to become charged monthly). I instantly tried to revise my account, because a number of my info was obsolete - and was amazed to locate that I really couldnot create any modifications whatsoever. After I have been an associate previously, it had been under a prior edition of the website. The net pages possibly would not fill totally or would imagine to save lots of modifications, but nothing 'caught'. I approached customer care that evening, seeking tech-support (or perhaps a method to utilize an older edition that will function). These were not able to determine the issue, but agreed to create small modifications (prefer to my 'area' since I have had transferred), while they attempted to create things work.
In the last month an a half, I've tried anything their tech-support recommended - getting hours of my period, with no benefit. Various browsers, configurations, choices, protection degrees, anything numerous occasions (since for whatever reason, these were reluctant/not able to examine the entire mail string).in the beginning I had been thankful for that help - with time however, it turned really annoying, because nothing was set. To become obvious - I am referring to e-mails with 'recommendations' for me personally to test every two or three times to get a month.
After I had been billed the 2nd regular payment, I required a return. It's undesirable to cost another period to get a support that hadnot been made yet.in the beginning, they served as if these were getting the problem significantly, but once I required a refund they improved techniques - declaring when I'd desired a reimbursement, I'd have had a need to have required it within the first 3 times after registering. Since I had been prepared to use them to repair a specialized problem on the finish (I don't have every other sites that I've actually visited with comparable problems, and that I had been ready to make use of their website only good prior to the change towards the newest edition), I'm being informed that there's nothing that they'll do for me personally.
After I replied that informing me that I really couldnot possess a reimbursement since I had been individual and providing them the advantage of the question, they explained that anything is okay on the finish, therefore there clearly is not a dilemma - after which condescendingly explained how sorry these were that I had been considering making the eHarmony 'household' - as though I were deserting them, in the place of quitting after being billed twice to get a support I'd yet to get.
I wanted the title/telephone number of the person who *could* aid me - and also have been waiting over per week for almost any type of reaction.
When you provide these thieves your charge card, you are evidently out-of fortune even when they're not able to create their website functional. Cope with them at your personal danger!
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