I placed an order with Custom Silk Creations online on March 12 for a silk bridal package for my upcoming wedding May. After placing the order, I sent an email and also made a phone call to Susan Ketchum, she advised I could pay by wire transfer for the amount of $ 157.94 and then she would call me after receiving the money for a consultation. She first contacted me on 3/17/10 when my cell phone rang 1x and she left no message. When I called the number back I received her voicemail requesting a call back and I sent an email. I did this several times for the remainder of the week. She didn't call me until 3/24/10 and I was in a meeting at work and could not take the call. I did call her shortly after and left another message to please call me back. I sent another email indicating I was concerned about the timing and if we could not have a conversation today then I would respectfully request a refund as I will be inflight next Wednesday 3/31/10 on business and it would then be 5 weeks from my wedding. She would not be able to fulfill the order as her requirement is 6 -8 weeks! She finally responded via email and told me I could consult with her by email. I responded stating I was not comfortable with choosing my wedding flowers via email and if she cannot return a customers call after receiving full payment for services and product not rendered then that raises a red flag pertaining to credibility. At this time I did some investigation on her online and found numerous complaints, guess I should have done my homework.
Http://usashameboard.com/byurl/csilkc.com.html
I now knew I had been scammed! I sent her another email informing her of my findings and requested she provide a full refund or I would file a complaint with the Attorney General's office. She then responded indicating she did nothing wrong and that I took a "Temper Tantrum" and I have made this "ugly". She then proceed to email me a cancellation order with a store credit. My wedding is less than 5 weeks away, a store credit serves no purpose.in addition, In several emails sent to her expressing my concern with timing she had opportunity to assure me she would be able to fulfill the order and she did not! Please read the complaints against this woman... She has been doing the same thing to every bride since 2008. How is it she has been able to get away with stealing money from people? This is internet fraud!!! Why has no legal action been taken? This is appauling! She refuses to respond to calls, she expects you to sit by the phone every Wednesday between 10a - 2p and if you miss her call then "oh well".
Attorney General's website states: In certain instances, when there is a compelling public interest or where there are a number of complaints against the same business, the Bureau may file a lawsuit in state or federal court seeking relief on behalf of consumers.
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