WATCHOUT: The company requires 100% payment before the job is done and that is not negotiable. This is not industry standard and they will fight you tooth and nail trying to convinece you it is. This is extremely worrisome because they use only independent contractors to do the installations, which means Empire has not control over whether the work even gets done. DON'T USE THIS COMPANY FOR THAT REASON ALONE.
WATCHOUT: Empire's estimate was more than $17,000 higher than the next closes estimate. One dead give away about the fact the estimate far exceeded the true cost to complete the job is that the employee asked me what I would be comfortable paying. The employee immediately lowered the price by $7000 simply upon my say so!
WATCHOUT: They will not leave your house without trying to get you to provide a $100 deposit, no matter how many times you tell them you will not sign a contract that requries you to pay for a job before it is done.
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