I originally bought some furniture from Carolina Furniture Concepts and briefly worked there selling furniture. The companies least concern in customer service. If you've experienced them before then you've probably talked to the voice mail quite a few times. The management team is a joke. They act like children. No one within the company wants to own up to any sort of responsibility and handle customer concerns. I was always instructed to take messages or transfer customers to voice mail boxes. That is the worst kind of customer service. Mr. Gupta who owns the company is in the building every day but as always we were instructed to lead customers away from him... Even when they specifically asked for him. The entire sales process is based on lies. Their mentality is "whatever it takes to obtain the sale, just do it." Very poor thinking. As employees we were treated like numbers. Very disposable. Ultimately it's a small company despite the constant advertising. The owner who is hands on, NEVER once introduced himself to myself or any other new hires. On day one while Paul Reith the sales manger was introducing me to everyone, he introduces me to Brenda whom is the office manager... I tell Brenda "hello" and introduce myself. As soon as Paul and I walk out Paul says "she's a bitch". I was stunned by that comment. From that moment on I could sense that the morale within the company was extremely low. I witnessed on numerous occasions, management belittling customers. As I said in the beginning, customer service is the last priority of Carolina Furniture Concepts. I've been involved with customer service and sales for over a decade, I can't stress how important customer service is. We all know this. They mark up the furniture well over 400% in hopes of negotiating with every customer. Their tactics are unethical.in a nutshell, I would suggest shopping else where. There are several small mom and pop furniture stores in the Asheville area that will focus on your wants and needs. Trust me... You'll experience the difference. Stay away from this sharky environment! Good luck!
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