I ordered & paid for some vintage china pieces from BrendaGinsberg.com. After waiting 12 days I inquired about my order. She said she knew nothing about it & blamed it on her website. I asked for expedited shipping at no extra cost, since I had already waited 12 days. She refused.
When they finally arrived, one piece was missing. There were stains on two pieces, even though the word she had used in the listing to describe their condition was "new". I knew, of course, that they were vintage pieces, but her website said "condition: new". And the supposedly matching saucers, which were deceptively tilted in the photo to de-emphasize their shape, did not even go with the cups. They should have been round with a small indent. But, they were square-shaped with a large indent. They were meant to go with soup bowls, not the cups, as implied.
When I complained I received no satisfaction.