We had a coupon for an introductory cleaning Ravinia Maid Service, so we decided to give them a try. Not only did the maid break my bucket, my broom and my vacuum cleaner, but there was not a single room cleaner after their visit than before.
When I first came home, I noticed a few things that were out of place, but did not realize the extent of the rip off. I called the company and they asked me to take pictures of the house and send them. As I began taking pictures I realized how little was done, and more importantly how my house had been treated. They gave me one excuse after another for why they could not come out to see my house at a time that was convenient (including from the time I came home on), Next they tried to tell me why they were not responsible. I did not ask them to replace broken items, only to clean.
The next morning as I was on my way to work they called and asked to have someone come over (while I was not home), to which I declined.By the end of the day, they told me that too much time had elapsed, and it was out of their hands. I have had experience with many services in the past, certainly some are better than others, some days are better than others. There is no excuse for this company. Their maid did not clean, and their managers refused to acknowledge thier responsibility to provide a service.
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