I was quoted $180 by the company when I booked their services. On their initial visit, however, after the 4 1/2 hours of cleaning, I was charged $320. I was also not given credit for the coupon I had from their mailer. It was a very poor cleaning job, and a great deal of items were still left dusty, and untouched. Grunge was still in the corners of the window seals. They dusted around items on furniture, but not underneath. Completely ignored the large fireplace hearth. I requested my "satisfaction guarantee" as stated on their company website and flyers.
I asked that they come back and finish... Especially since I was charged twice what I was quoted, but I got no return phone calls for over a week. Once we finally connected, they told me it was too late to come back for my satisfaction guarantee cleaning. It was my intention to have weekly service, but when the next cleaning came along, no cleaning team showed up, as they totally forgot about it. I told them I would file a complaint with the Better Business Bureau for poor service and poor cleaning and they were completely unconcerned about it.
Not customer service friendly, what-so-ever. After that bad experience, I hired The Cleaning Authority. These folks were AWESOME! They quoted a price and stuck to it. They spent the same 4 1/2 hours as Maid Brigade, but in this case, my house was clean and beautiful. Nothing was missed. The people were highly professional, and they even had a supervisor come over after the cleaning to investigate the quality, which is thier standard policy. Night and Day difference in companies. So far, I've had The Cleaning Authority over twice and the work was impressive. I plan have them come by weekly. Don't waste your money on Maid Brigade. They are horrible.
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