Worst customer service ever. The installed new rooftop unit denting unit up and breaking the seals on it when placing it. Now I have leaks from unit itself as well as water pouring onto roof. They also did not insulate the drop/roof jack so the condensation build up is causing water damage to house. I called them to come fix the initial problem of it cooling one side of house to 60 some degrees and the other side to 80 degrees. They told me it was my problem and if I wanted them to fix the problem that they created I would have to pay more.
Feels like extortion, as they had to know the work was going to cause this issue. Their site says they do energy audits and duct sealing for better efficency yet when I had inspectors come look there were leaks no seals and water damage. The ductwork was thrown in and not properly distributed using drop boxes. They also insisted on a second return which was place within 5 feet or the original the needed a 20x30 opening for this return but when you open and look in the duct is compressed to half that size.
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