Complaint / Review
Laguna Bay Spas
Leisure Products... Out of Tennessee Sold a defective hot tub, laguna bay X5, and will not replace or fix the problem. After numerous attempts to cooperatively correct the problem, no solution could be found. They stated to me that a

After about 4 months from purchasing my Laguna bay X5 spa, the heater went out. I contacted the service department and they said that it was a manufacture defect and that they would send me another heater. Then the MP3, topside controls, and computer board went bad. After 3 bad heaters, and having replace every single component except for the pump, the hot tub still does not work. Finally, i requested a full replacement or refund, and Laguna bay has ignored may request and will not return my phone calls. I then later found out that it was company protocol to do everything BUT replace or refund money until they could delay such actions long enough that the parts warranty would run out. It is a big scam. DO NOT BUY or DEAL with this Company.