Re direct / Laguna BAY / Lesiure products
I had to pay 100 percent of my Order up front, I was told these units were instock and would take 10 days or so to ship out to my Home. But 1st I had to pay $375. Extra to get it Deliverd. Over $6'000.00 later the time frame comes and goes, ow next week, then next week. Excuses and BS every time.
I attempt to cancel the Hot tub due fact it was not received, ow No I promise I will have a Delivery Driver pick it up at the Terminal and you will have it this Fri 05/18. I geat a phone call Great news some time next week 05/26 we will get you the Tub. I explained to this other person look this was Not the agreement have the Location Manger call me again for the 2nd time I request to cancel my order. They do NOT POST THERE TN Corporate phone number (423) 349-2900 because they do not phone calls or complaints coming in to them!
I get the Nationa Sales Manager Mr. Brian Elmor - wastes 30 minutes telling me next week, I again tell him at this point all I want is a REFUND since they did NOT get me my Hot Tub when it was promised, and now our 10 Day window is at 5 weeks! He now tells me he will gladly Refund some of my MONEY, but will Charge me a RESTOCKING fee for something I never even received!!! Stay far far away from Laguna Bay Spas/RE Direct/LEISURE Products / they are scammers!!!
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