Save yourself the time and aggravation and do not use Duval Heating and Air. This is the worst experience we have had. This company is unprofessional and completely incompetent in all that they do from the technicians to office personnel to even the man himself Mr. Duval. As far as customer service goes forget it. We were stuck with these people because that’s who our home warranty company called. From the 19th of June all the way up until the 29th we had to go through 35 total phone interactions (14 of which were unanswered), 10 appointments for a technician to come fix our A/C (Several of these were either no shows or late showing up), one wrong ordered part, and one great debacle including 4 technicians and Mr. Duval which finally pushed us over the edge to a new company. Atlantic Heating and Air fixed it within 4 hrs of the phone call.
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