I made a purchase of the Andis 21490MBG2 Ceramic Advanced Clippers and even paid for expedited shipping to get them quicker. This was done on Buy.com with the reseller Beauty-Direct, which I now know to be US Salon Supply.
Here are two links to download the actual receipt that I received from Buy.com
Order Document 1
Order Document 2
When I received my package I received the Andis E. Logica, which is a significantly inferior product.
Step 1
I called Buy.com and they really don't get involved if they didn't sell it. Shame on them. As a matter of fact they try to brush you off and not be on the phone with you for more than 5 minutes.
Step 2
I called US Salon Supply and had the following experience:
1. Was told I got the product I ordered.
2. Was told to mail it back at my own expense.
3. Was told that the manufacturer had recently changed the color of the clippers.
4. Was told that they would call me back within 24 hours... Not...
5. Was told it was my tough luck and I could get a refund.
I was in retail for years and if I made an error on a price and someone bought it I would honor the price since it was my mistake but US Salon Supply had no intentions to have a high level of integrity.
Step 3
I made sure they did not want to resolve this by simply sending me the product that I bought and have the documentation to verify that my purchase is as I stated. They declined by order of Aaron Robert, the president or at least the person that signs the checks.
So here I am making sure other people don't have a problem with them.
You can check the BBB rating for US Salon Supply and it shows they have had complaints and my guess is that it will continue with their philosophy on how to treat customers.
Read more about US Salon Supply on complaint.
If this company has ripped you off report them... Don't let the internet stores hide behind a computer. You have the right to make sure other consumers do not get hurt.
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