After looking for rip off reports on multiple complaint sites for US Salon Supply and finding no bad press, I decided to place an order through www.ussalonsupply.com. After placing the order I was immediately sent a confirmation email that my order was being processed. So far everything seemed pretty legit.
1 day after placing my order I got an email from their customer service with a web order number, invoice number, and a date shipped of 2-Feb. There was also a comment that stated:
"You will recieve a separate email with the tracking number from UPS once they have the package scanned in at their regional sort facility. Please allow 1-2 business days to receive the tracking update."
At this point everything still seemed legit. But after 3 business days and no UPS tracking number I started to get suspicious. I sent an email requesting an order update, as well as called the 800# provided on the website. To my surprise the 800# had been disconnected. Now I know I'm basically screwed.
The next day I get an email from a different address - US Salon-GWBeauty. All it is a receipt from my order but I decided to google GWBEAUTY. Jackpot... Over 200 reports of scamming from 2005 to 2010. Www.goddess-within.com
They are the same company as US Salon Supply. I just hope no one makes the same mistake I did. Stay away from this website.
good luck!
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