Seems as though there are number of unhappy Roto-rooter customers. I am also adding to the long list of complaints. I was packing up to leave on a short business trip and noticed some water in my heating and air closet I also have a water softener there. I called Roto Rooter because of the guarantee but little did I know I was in for a nightmare down ELM street with them.
The guy came DID NOT give me an estimate or explain what the PROBLEM was He just went on to run a snake down the drain located in the wall. He said it was fixed and left. I left town on Monday and returned Saturday. I cam home from work on Monday and noticed my Pergo floor was flooded and buckeled up. I called the Roto Rooter company they sent two guys who worked like the keystone cops trying to locate the trap and could not find it. They also dug up my landscaped yard to try to locate the trap.
NOT ONCE DID THEY CHECK THE DRAIN. The foreman then came much later and did no better than they did even with a camera. He left saying it must be the sewer or the city doing work that caused it must be sewer back up... I said thats interesting because the water is clear.
I was mad and said I would sue and I did not sign anything. His boss sent the foreman back out the next day and he ran a camera down the drain and claimed since it was now clear there was no problem they have no liability since they cleared the drain. The supervisor calls the next day who by the way was rude and loud and said I should file a claim against my insurance company for the damage. I beleive that is fraud I said since it was negligence on Roto Rooter's part... I am sad to say I have a water damaged floor (3000 dollars) they have MY MONEY and I still have the problem.
The next step is another plumber who is qualified, a lawyer, and complaints to the BBB and postings like this one.
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