This company is a total RIPOFF! Was trying to replace a Korean Mink Blanket that the dry cleaners ruined. Found one similar to ours on trendyrugs.com, Looked the site over, goggled for reviews, came up with nothing bad that time. Should have searched again!
I placed the order on Mar 10. The money was promptly charged to my card on Mar 12. I have sent 5 emails to the company, and have NEVER gotten a response. We have moved since the order was placed, and I can not even get them to acknowledge the new address. As of today, Apr 25th the order is STILL showing as IN PROCESS. IT HASN'T EVEN SHIPPED!
Contacted the credit card company, and was told that I had to wait the full 4-6 weeks to see if they do actually deliver it. Well, it's been 6 weeks and one day since the money was charge and I am calling the credit card company back to process a dispute! I am also filing a complaint with the BBB.
Don't be fooled by this company. They do not full fill their Customer Satisfaction line of crap they post, nor do they actually have a customer service representative available to talk to you 24/7. They also won't respond to emails! Best advice... Stay away from this company no matter what name they are running under.
I have found out that the parent company is...
RugInternational
(425) 643-26191211 Mercer Island, Mercer Island, WA 98040
Some of the web address they run under are...
Www.therugsfactory.com
www.trendyrugs.com
www.ruginternational.com
ruginternational. Tripod.com
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