I was just informed today, January 20 that since my propane consumption is less than "typical" of 1100 gallons or more annually, I MUST pay $5.649/gal as opposed to $3.107/gal which is 55% higher than the going rate! I was informed by the customer service agent that my price is based on usage??? What does this mean exactly? The more I use the less I pay? Since when does usage save dollars with respect to any home utility? If that were the case, I would be paying pennies for gasoline for the car, my electric bill would NOT be ridiculously high nor would I have to spend through the nose to get home heating oil. This "penalty" for low usage is absurd. I was also informed that if I did not pay for the 24 gallons delivered most recently, they would "lock" my tank. Additionally, I would be charged $79.99 "unlock" fee.
Have a look at the link below... As of MAY 17, a class action law suit was filed against Suburban Propane charging them with "violations of New York, New Jersey and Pennsylvania consumer law, seeks triple damages on overcharges going back to May plus attorneys' fees and civil penalties.in addition to overcharging customers, the suit claims Suburban larded bills with unwarranted fees and made it difficult and expensive for customers to switch suppliers."
Http://www.recordonline.com/apps/pbcs. Dll/article? AID=0615/BIZ/6150318/-1/NEWS
Evidently, they have NOT learned their lesson... Maybe a second class action suit is in order???
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