I heard about this company from a friend who had a great experience at a different showroom. She ordered the "apartment quality" vertical blinds for her rental unit. I walked in to the Laguna Hills show room and explained that I wanted the cheapest blind available—the apartment quality vertical blinds. Nobody explained to me that there are three types of vertical blinds—they ended up selling me the Ultima blind which is the highest quality! I was never informed that I had other options.
When I compared my invoice to my friends I learned that I was sold a different blind than my friend to the tune of a 90% higher price—Hello!!! I called customer service and they acted like it was my fault. I asked them what was the apartment quality blind and they told me that would be the View Pointe. So I asked how in the hell did I get the most expensive vertical blind —the Ultima! Apparently, according to Customer CARE, I should have known better.in the showroom there is no explanation that there are different qualities of identical looking vertical blinds and nobody explained this to me. Customer "CARE" told me it was my problem and they could not do anything. This company has some major communication issues with their satellite operations.
I called three other showrooms and asked what the apartment quality vertical blinds were and they all told me that it was a View Pointe. So... Is it my responsibility as a customer to make sure that the 3 DAY BLIND salesperson serving me is up to date on the product he/she is selling.
In short, if you are going to deal with 3 Day Blinds you better do your homework and make sure your sales rep is well versed on the terminology of their product.
Enter at Your Own Risk
Blind Sided at 3 Day Blinds
0 comments