I purchased roofing materials for $584 and asked if there was any problem returning material and associate said "no", but of course didn't volunteer that there was a 10% restocking fee for products.
After getting to jobsite and learning that the materials cost a few hundred dollars more than they should have I made 1 phone call to ABC roofing supply and found the same products for approximately $215 less.
I went and purchased the products from ABC and returned the products to Mueller and then learned of the restock fee of 10%; which is excessive in my opinion. I could understand 3-5%, but not 10% for products that were not special order.
Lesson learned for me, but I wanted to file a complaint so other people avoid using Mueller Roofing supply in the future because they over charge for products.
They do have a wonderful display (excessive) of hunting taxidermy through out their showroom though... So I think I understand where the money that they over charge the public customer goes too.
0 comments