Complaint / Review
MacDonal Moving and Storage
United Van Lines Damaged items, forged documents and denied payment

I want to start by saying that it pains me to write this review, because our move started out so well. The crew that came to load the van at our 3 bedroom Boston apartment was amazing: polite, efficient and careful. They got everything on the truck in one piece in under 2 hours and were extremely professional. And they are the ONLY reason that this review is
2 stars and not 1.

From that point forward it was all downhill. The truck tried to deliver 1 day early, which sounds like a good thing
but is not—we had to schedule load in with our new place and we were both at work the day they wanted to drop off. The driver tried to force me to agree until I mentioned it was outside of the contract he signed, and then he backed off quick.

When they did arrive, they were 2 hours late because they were "lost" one block away. Once they finally started unloading, more than half the boxes were crushed, ripped or unloaded upside down despite being marked fragile. They lost one box, which took nearly a month and multiple phone calls to track down. They tried to steal our TV. They ripped our leather sofa, completely broke apart my dresser, cracked a mirror and broke a second dresser as well.

But the worst was the unprofessional manner. They tried to hide damaged boxes and broken items behind things that were intact. And every item that was obviously damaged, they immediately said "not our fault! Came out of the warehouse like that!" They acted like children. And why was my stuff in a warehouse to begin with? Should have been sent right to us. They also forged a document to state there was existing damage when there was not (I have both copies and can prove this.) To add to all that, I STILL tipped them and offered cold drinks and they didn't even
say thank you.

3 months later we are still dealing with them not acknowledging our complaints or reimbursing us for any of the items that have been damaged beyond repair. They also seem to take an exorbitant amount of vacation and are NEVER available by phone or email. Worst experience I have ever had in my life.