Complaint / Review
Comfomatic Limited
Mr Mike McNicholas, Mrs Eleanor McNicholas, Miss Joan Crawford A bed sales company which will take a deposit of 600 from an 80-year-old lady and keep it, even when the order is cancelled

My hard-of-hearing, short-sight, diabetic 80-year-old aunt foolishly invited this company to visit after being cold-called by telephone.in a moment of madness, she handed over 600 as a deposit on a bed. Quickly realising her mistake, she utilised the seven-day 'change your mind' window and wrote two recorded-delivery letters cancelling the order.

Several weeks later, despite numerous phone calls, further trace-and-track letters and a phone call from a Trading Standards officer, the money still has not been returned.initial denial of receipt of written cancellation subsequently morphed into a variety of excuses e.G. Administration would take up to 28 days, in the middle of moving offices... You know the scenario. Try calling and you'll be told there's no-one to take your call, they'll call you back (never do) or you'll simply be cut off. No direct dial numbers. No individual to deal with. Says it all.

Don't touch this bunch with a bargepole.