Ordered hundreds of dollars worth of Kwikset Tustin Locksets and asked that they all be "keyed alike" in original online order; Ace Hardware shipped order not keyed alike. I had to have it done locally but ACE HARDWARE in Colorado Springs said they could not even do it because they were Kwikset SmartKey locksets.
I had to pay a locksmith $65.00 plus my time and trouble. I called ACE to complain the person in customer service told me it was too much trouble to "pick" all locksets with same key number - if this is what they mean by: Ace Hardware's long-time slogan The helpful hardware place. Or The helpful place. I guess I need to start a new jingle "Ace is the place with the hardware man that will screw you".. If you let'em!
The bottom line is that if you think you're saving a few bucks dealing with ACE on line instead of buying from Lowe's or Home Depot - THINK AGAIN!!
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