The title says it all, "HOme Depot has only contempt for its customers." This site requires that one state which Home Depot so I put in Homestead, Florida but every single Home Depot (Lowe's, too) opreates on the principle of "Screw the Customer" in every way possible. They probably screw their employees just as thoroughly as they screw their customers.
Before we had HD and Lowe's we had neighborhood hardware stores. These stores ujsually operated in a fraction of the floor space that HD has. Yet, they were able to stock many more items because they were interested in service their customers needs. HD's attitude is screw the customer and more money for HD.
Their former CEO, Nardelli, was finally run off by the HD board so who hired him? Chrysler hired him. Now look at Chrysler.
Did you ever have an interminable check out line at your local hardware store?
Did your local hardware store only stock one size of most items, i, e., try to buy an extra large pair of gloves at HD
Ever need a glass pane replacement. Every hardware store in the country used to cut your glass to size. Try to get this done at HD. More of their screw their customer service.
Now that we are in a recession and they have fewer customers one would expect that there would be an occasional employee there to help. No way! They just laid off more employees and things continue as before even though their business is way down.
For my money they can not go bankrupt soon enough.
In case you are wondering if I ever owned a small hardware store the answer is no. Moreover, I never have known anyone who owned on of the many hardware stores HD put out of business. I just realize that their attitude toward their customer is terrible and I would like to see them disappear (along with Lowe's which is only marginally better).
0 comments