Complaint / review text:
Ordered a Sauder Harbor View Corner TV Stand on 10/4/2011. Called around 10/10/2011 to inquire, where I was told BY THE OPERATOR that the estimated shipping/delivery dates were "never correct". So I waited and waited until 10/17, when I still heard NOTHING. I cancelled the order on the spot.
The next day, I got a shipping confirmation. I called that day and after waiting 10 minutes to speak to someone left my number. I was called back hours later and told them that it was cancelled and there was no way I was doing this, that I wanted my refund as the item was cancelled before shipment. The person, REESE, said that he couldn't do anything but would get me through to a supervisor...in about 24 hours! So... No resolution was made, so I called my bank and filed a claim. I won't disclose the details there because the file is still under review.