The end of may we paid $900. For carpet for our living room. About 4mo later we & others noticed the carpet looked worn out & not just in traffic areas. Being sick I did not get around to reporting it until March & an inspector came on 9/19. He looked at it & saw that it was just the 2 of us & a small dog that had his own bed that he always slept on. He sd it was cornrowing & we could rake it. He did notice that it was worn in areas where there was no traffic, it looks like old carpet. I got a report finally that said no defect. I wrote to the CEO who gave it to Lisa, I guess who is in charge of consumer affairs. She insulted my intelligence by telling us we can call in a certified inspector & even gave a phone# to call. Of course this would be at our expense!
Now here's the good part, after all that & more money spend she ends the letter saying that HOWEVER even w/his report they will not be able to reverse their previous decision to decline our claim! Does she think we are stupid? She also put a page about cornrowing & how it's not a defect & we can buy a rake HOWEVER this will not keep the carpet yarn erect as it will be crused again when walked on! Why were'nt we told this about the carpet BEFORE we bought it, I wouldn't have taken it. Never again will I trust Flat Rate Carpet!
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