Complaint / Review
Kraft Maid Cabinetry, Inc
Ripoff! Cabinets were nothing but junk and they sent them from the factory damaged

Feb 5 they were supposed to deliver $10,000 of cabinets - but they were a no show. For the next 3 weeks nobody at KraftMaid can tell me where these cabinets are or when they can be delivered. I finally got a delivery date of March 7.

The truck finally arived and unloaded 28 boxes of cabinets. You can tell the boxes have been sitting in water by the water marks. Upon inspection 15 of the cabinets are damaged, and I don't mean a little damage.

I recontacted Kraftmaid and they finally agreed to remake the cabinets, and I was given a March 25 delivery date.
It's delivery date again. A woman driver that can't back the truck arrives. She had over 2 acres and almost hit the only tree anywhere around. This driver was never able to back up anywhere close to the house. Her and her very young helper took 3 boxes off the truck and carried them to the house. I started inspecting the cabinets and 2 of the 3 were damaged. The next one was broken into several pieces.

At this point a war almost broke out with the truck driver. She wasn't about to let me inspect the cabinets and I wasn't about to let them be taken into my house without looking at them. I called Kraftmaid and someone spoke with her, but things did not get any better. At this point they didn't care what they did to the cabinets and I stopped all unloading and told them to get the damaged and new cabinets and get off my place.

All this time the driver kept telling me that Kraftmaid cabinets were nothing but junk and they sent them from the factory damaged. I heard how they had to deliver cabinets as many a four times before people finally recieved usable ones.

I have had the misfortune of dealing with a company that just didn't care like Kraft Maid. Not only did they keep sending damaged cabinets they have put me over 2 months behind in moving into my new house, and their reply was "We are sorry."

I did recieve a full refund but now I have had to go elsewhere and order cabinets and it will take at least another month before I can get them and get moved in. This is all due to Karft Maid and their poor quality merchandise.