Dawn Lee-Mike
Acct#74109489
Option Xtra
Ph: 917 842-0344
Em: [email protected]
To Whom It Might Matter:
I've been a satisfied client since my first mount of Primary Tv in April. I’ve been extremely pleased with all my funnel viewings and that I had no significant disruptions operating when Storm Irene struck Ny.
Our discontent started on September 19. Our nearby neighbor shifted his support into my developing from 806 Barbey Street second floor to 808 Barbey Street 1st floor. Mon morning on September 19 the specialist came to displace and transfer my neighbor’s support. Along the way he eliminated my dish and changed it using the neighbor’s fresh meal. I had been on holiday at that time therefore to my shock I came property on Sunday September 25 and unearthed that I'd no support. I requested the landlord if he fresh something about having no support and he recommended the specialist that shifted the tenant’s support required it with him when he mounted the brand new meal (The Primary Television specialist informed the landlord the meal was the home of Primary Television and quit the top with it).
I called the Immediate Tv workplace on Saturday the 25 and described the entire tale to Ryan in the specialized division and he recommended that I'd need to spend $127.00 for that Meal; he couldn't bypass it within the program to be able to obtain a specialist back again to change the dish. I recommended him that I'll not purchase something which wasn't my problem and that I obtain to talk to a boss. He stated that no boss was offered at the full time which he'll consider my quantity and also the boss title Stones will-call in 1hour. I received no-call back on Sunday. On Friday morning I named in again and waited to talk to a boss for a and talked having a boss called Demonica at 800 531-5000. She recommended that she's the client support boss; I'd need to consult with the specialized division supervisor at 877 616 6683. I named that quantity and talked having a client service consultant called Farryn; I told her the entire scenario again and at-one stage she would assist me and obtain a specialist back again to substitute my support. She returned towards the telephone and stated I’m sorry but, she couldn't obtain a specialist back again to substitute my support. I should spend to displace the meal or obtain the friend that shifted to contact in to the workplace. I told her the friend that transferred is spanish-speaking and his boy that may convert in his account lifestyles in Tx and may not be attained. I expected her how that will solve my problem; Immediate Tv’s specialist may be the one which required me out-of service when adding the brand new support. At this time I had been incomplete shock and acutely irritated at what I had been reading for more than 1 time. Direct Television is keeping me accountable for something which used to do not do-even though, I’m trying to explain to them that there is a watch towards the event. Farryn, didn't have her boss arrived at the telephone when I required declaring that there is no boss available.
I've no support for 2 months and Immediate Tv’s only option would be to have me spend to obtain my support back or hold my bill. I don't think this is actually the method you'd prefer to operate your company. I’m requesting a fast quality with this specific issue since I don't wish to have any ongoing costs on my consideration for this same problem. I actually do appreciate your satellite service but absolutely displeased along with your customer support.
I'd enjoy your instant reaction within this issue. Thanks.
Dawn Lee-Sam
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