I ordered a desk pedestal as part of my home office remodel for $54.79 and paid $79.95 for shipping. Five days later I started to get worried because the in process status had not changed but it was charged to my credit card so I called customer service for an update only to be told they couldnt tell me anything more than what the web site said. I asked to confirm that the item was in fact on hand only to be told shed check with the warehouse and get back to me. That didnt happen.
I waited a couple more days and tried again only yielding the same results. Then to my shock I got a call from a shipping company saying they had a package to deliver and came the next day. Wares Direct seemingly has no clue as to whats going on in their own company but at least I was done with them, or so I thought.
Today I get my desk together and my computer up and running only to see 2 e-mails (dated a week apart) from Wares Direct saying that the shipping was actually $110.75 followed by Our shipping policy states that our shipping fees are BEST ESTIMATES only, but we are still sorry when we must contact our customers, and we apologize for this inconvenience to you at this time.in order to cover the increased shipping fees on this order, we will need an additional $30.80. Please authorize the additional payment needed for shipping and we will make the additional charge using your original payment method. 18 days after I order it and at least a week after it was delivered Wares Direct decides to charge me more for shipping.
What insanity is the company running on? If theyre waiting for that extra money for shipping theyve got a long wait. Tomorrow Ill be talking to Visa to shed light on this scam.
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