This complaint is near identical to two others posted at usacomplaints.com site (Report: #135844 Complaint Review: Masonite and Report:
#357947 Complaint Review: Masonite International Corp./Royal Mahogany Products/Home Depot Masonite fiberglass doors.) The two are also strikingly similar to nearly 75 other complaints posted throughout the Internet from contractors/homeowners citing gross deterioration of Masonite exterior fiberglass doors within months upon being installed. All complaints appear to be well within the warranty yet Masonite and Home Depot have refused to honor the guarantee.
In my own case within three years of purchase the interior fiberglass of the Masonite door with two sidelights (a special ordered at Home Depot) became a jelly like mass that peeled off. What interior fiberglass that did not peel off has become black. The exterior fiberglass simply wore away leaving just bare wood. It took me weeks to get the Masonite warranty staff S Wiltshire to even acknowledge the complaint after sending her a brief description of the problems with pictures - per instructions from the local Home Depot customer service. S. Wiltshire responded only after several additional emails were sent to Masonite customer service representative K Mann Both K Mann and S Wiltshire were indifferent and even hostile to my concerns via emails and then phone calls It was obvious from the first that neither had any intention to objectively evaluate and address even the most well document customer complaints. Masonite refused to document the reason for their refusal to uphold their warranty when requested.
My local Home Depot no longer carries the Masonite doors. Likely once corporate Home Depot learned of the gross inferior quality of the Masonite doors they bailed leaving the customers without recourse. I consider this nothing less than outright obvious deliberate consumer fraud by both Home Depot and Masonite. I plan to file a consumer protection complaint with my local Attorney General and both the Attorney General/Consumer Protection Agency in Ga (Home Depot) and Florida (Masonite). I encourage anyone with similar fiberglass deterioration of a Masonite door to do the same and anyone reading
this post consider to quit further business with either Home Depot or Masonite.
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