Complaint / Review
Masonite International Corp./Royal Mahogany Products/Home Depot
Masonite International Corp./Royal Mahogany Products/home Depot I purchased a $3000.00 door from Home Depot and within a year the finish faded and RMP would not honor the warranty now after 4 more years my window is dropping and

In 2003 I had a RMP door installed in my new home; it was purchased from Home Depot. My husband and I were told by the HD salesperson this was a no maintenance exterior door he told us it did not have to be refinished we specifically asked this. Within a year the finish faded the door is under a 10 foot porch. A rep came out from RMP and said we did not comply with the warranty and they would not do anything. My husband has finished the door every year after that sometimes before the 12 months as stated in their warranty.

Now four years later my oval glass in the center is falling; contacted RMP and they are saying that because 4 years ago the door was not finished that is the reason for the problem. They never sent anyone out to even look at the door and Dolores their claims person is telling me that they do not offer 10 year warranties on the door they sell to Home Depot; I have the warranty in front of me.

This company does not stand behind their products nor with their distributor of their products. Stay away from these companies.

Christal
Birdsboro, Pennsylvania
U.S.A.