Complaint / Review
Island Dinette
And Store Manager Patrick And Warehouse Employees. Ripoff, liars, extremely rude, unprofesssional. Furniture never delivered on date promised. As of this date, they still have not refunded my money

On August 29 I ordered a dining room table with 4 chairs. Estimated delivery was 8 to 10 weeks.in Oct. I called to get the status and was told delivery would be in the 1st or 2nd week of November.

Nov. 15, I called to check on the status. I was told the maufacturer ran out of the fabric for the chairs and it would be another 2 weeks.

2 weeks later, I called again the order was not ready and the store manager, Patrick could give no explanation. He stated I needed to wait until Jan. 2004 for delivery or cancel my order. I decided to cancel the order and was told by Patrick to come by the store for my refund.

Dec. 12, I went to the store to get my refund and Patrick handed me a copy of an attorney's business card. When I asked Patrick for his full name so I can file a complaint, he would not give me his last name. He was very rude and unprofessional. Patrick told me I had to contact the attorney to get my refund.

That same day I contacted the attorney Ken Reynolds of Pryor & Mandelup, L.L.P. Mr. Reynolds advised me that Island Dinette filed Chapter 11 and that I would have to wait for the court settlement before I could get my refund.

The week of Jan. 19 I left a message with the attorney and got no call back. The week of Feb. 1st I left another message with the attorney and still no call back.

I then called back Feb. 19 and spoke to the attorney's secretary who said he would get back to me on the status of the company.

The next day I called again, Feb. 20 and the secretary told me that nothing has been settled in court as of yet and it will take time. Once the settlement is done then i would have to file proof of claim with the court to get a refund.

As of this date, Feb. 20 I have not received any refunds. I am extremely angry by this lack of service and disregard for customer satisfaction. I can't believe that I also found other complaints against this company. I have filed complaints with the BBB and General Attorney's office and will be approaching Shame on You from Channel 2.

I would also like to inform you that Island Dinette still has it's doors open and customers coming in for usiness. I would appreciate all the help and support. Thank you.