Purchase made from Everyfloor.com via their 1-800 number. Tile was purchased on 4/27, for $759.22 paid for with visa check card, 60 pieces of Tesoro Listello12 x 12 Reflections Jazzy Penny Round Mosaic Tile.
Was told it would ship by 5/6. As of yesterday, 5/23, tile has not shipped. When I call I keep getting a gentleman by the name of Julio, who keeps telling me it's going to ship in the next day and he'll call me back with tracking info. When this hasn't proven true, I've asked to speak with a manager who he always tells me is not there. He assures me he will have someone call me back - but they never do. Have also tried sending emails through their customer service link online as well but no one ever responds.
Yesterday, I finally expressed my frustration to Julio and he refused to help me because he said I wasn't being appreciative. His customer service skills are a joke! I've been EXTREMELY polite and patient up to this point. I could even deal with adelay if they could explain the hold-up and manage my expectations. The run-around and poor customer service I am getting is leading me to believe that this company is a FRAUD! I'm out a lot of money, no tile, project completely on hold and out money paid to contractors now unable to work because the tile is not here.
I reported it to the BBB today. If no response is received, I WILL be contacting the Florida Secretary of State office as well!
Also - may or may not be related, had to report fraudulent charges and cancel the same Visa card just this week. Doesn't impact this purchase as charge was made and cleared a month ago, just seems fishy as it's a card I rarely use!
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