I ordered backsplash tile from EveryFloor (website everyfloor.com) from their brick and mortar showroom located at 1900 Tigertail Blvd in Dania, FL in April. I paid extra to have the product delivered to my address in Miami. After the 5-7 processing and shipping days had passed, I had not yet received my tiles. Spoke with Julio and was told that it would be delivered within a few more days. A few more days passed and I still did not receive my tile. After another phone call, he told me that it would be delivered in exactly 2 more days. After 2 more days, product was still not delivered. When I asked to speak with the owner, the request was refused and I was hung up on. After multiple phone call attempts, my calls go straight to voicemail. Even my bank attempted to contact the company without success. I still have no tiles and have no way of contacting the owner now for a refund. Fortunately, my bank will reimburse me for the purchase. However, it will not cost me significantly more to purchase and install the same tile. Because they took my credit card info, charged me for the product and never delivered, this is classified as credit card fraud. I made my purchase at this store because of the low price that they advertised on their website. Only now do I realize that I was bated. If any one has any information on the owner/company and have a similar experience, please share.
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