Usacomplaints.com » Construction & Repair » Complaint / Review: Mr Rooter - Faulty work/cost/unreliable. #683639

Complaint / Review
Mr Rooter
Faulty work/cost/unreliable

04/13/10 named and had them emerge and restore a water trickle in the meter main-line paid $354.56 Bill # 160709 Technician # 348 no-name.

07/14/10 7:33 pm found a water trickle in the water-meter exactly the same location which was fixed on 04/13/10 and named them in the future out to repair it. I achieved the phone call centre and talked with Steve and stated that Rich Norwood was on-call and he'd be calling me. 7:42 pm Rich named me and stated he's on the road. 8:54 He came to gauge the scenario and created the trickle was in the same combined previously fixed. He named his boss and got agreement to complete the fix like a curtsy without any cost. He was not able to repair the problem because of lacking the best supplies on his vehicle. He explained he'd need to return each morning very first thing. He quit at roughly 9:40 pm.

07/15/10 8:50 am Rich Norwood 336-9752 named me and stated he'd be returning out to accomplish the fix. He suggested placing a force regulator device on and that I decided. I got home at 12:05 and he taken in behind me. I had been charged again on bill # 161073 07/14/10 for $412.85 charged to my M/D.

07/19/10 roughly 10:30 Rich arrived to check on the stress in the line bib and discovered it to become in a maximum of 60 lbs which was the very best he might do. 3:10 Keith from Mr Rooter named me to check out on the support I obtained from Rich Norwood and that I offered him a low-down on which happened. He's designed to contact me back after studying it with Rich. I told Keith that to place a scream off device in front of the sprinkler system to get a charge of $204.00 is very costly once the device I really could have bought in the Home Website for $1.50 and he'd to slice the point in the sprinkler system to complete the fix anyway. 3:30 Kieth Cortes 336-8274 named me back and stated that Rich offered me associate pricing about the function he did plus they did the water flow fix like a courtesy. He explained easily didn't such as the stress I've he'd have Rich return out and perform a substitute of the device at free.

08/24/10 9:45 am named Keith got voice-mail (vm) remaining concept on answering device (lma). 10:45 he caled me back and collection likely for Rich Norwood in the future on 08/26/10 between 9 - 10 am.

05/16 12:04 pm visited examine the email and discouvered a water trickle in the meater.instantly examined it and also the meter was working. I switched the water down about the city-side since I had been not able to transform it down using the stop device Mr Rooter mounted on the last fix. It seems the trickle is where Mr Rooter conducted the final fix in the meter on my aspect between your stop device and pressure regulator. This fix is significantly less than this past year and demonstrates incopentance of Mr Rooter licensenced plumber.

05/18 2:32 pm named Mr Bitner to check out up-to discover if he got my mail. Got his vm lma.

05/20 10:19 named to consult with Mr Bitner to determine if he got my mail and he wasn't in and that I talked with Bill. I expected him to contact Mr Bitner on his mobile phone and also have him contact me and he explained he'd.

05/23 9:43 am named to consult with Mr Bitner and he wasn't in and that I talked with Bill. He explained Mr Bitner could be at work in about one hour and he'd provide my info to Mr Bitner when he comes in. Bill has drawn up my mail and certainly will supply it to Mr Bintner.


Offender: Mr Rooter

Country: USA   State: Texas   City: San Antonio

Category: Construction & Repair

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