Niagara Conservation sells toilets to Home Depot. I purchased a toilet and the instruction manual detailed a tapered, rubber gasket. This part was not included in the box; a foam, uniform in shape ring was. After weeks of back and forth with Home Depot and out of pocket purchases for parts, Niagara admitted that they did update the gasket but did not update their instruction manual. I was offered reimbursement for the parts I purchased out of pocket, but the company is forcing me to pay to have a form notarized. The cost to do so would be more than my reimbursement. There is a report pending with the Better Business Bureau of Trenton.
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