Complaint / Review
Holiday Inn Express Niagara Falls
Extorion rip off bogus stolen items chargeback terrible customer service Rochester, Minnesota

Stayed at the Holiday Inn Express Niagara Falls on August 4th and 5th. Several days later noticed a $200 charge in addition to the normal room charges. Upon inquiry was told that a phone and lamp were missing from my room, so I was charged for it. Manager reported her "hands were tied" by company policy, and that if I wanted to pursue a refund to contact corporate headquarters. She eventually agreed to review video tapes to try to determine the actual culprit and would call me. I never heard back from her. Am proceeding with chargeback procedures on my credit card, which if successful, will cost the hotel much more than refunding my $200 would.