We recently installed a Rain Soft system in our house After signing up for a water system check up at The Home Depot near our home
The system work great!!!
The problem is with Castle Credit Corp, This has got to be the worst Credit company in the world. They mislead you and lie to you no matter whats right
We were refinancing our home and found just before closing that Castle Credit had a lean on our house. I called and asked why and was told by their customer service rep that it was in the contract. After reveiwing the contract and seeing nothing that stated a lean would be put on our home to secure the loan i called them back and reported what i had read
The customer service rep was rude and when i asked to speak to a superviser he transfered my call. I was very unhappy and after a long conversation with the (superviser) The man on the phone told me he was just a Customer service rep that was told to act like a superviser. If this is how they disrespect their employees its no wonder they treat customers the way they do
I was required to pay 150.00 dollars and send in a copy of the original and new finance agreement for the refi and wait for their approval for me to refinance MY home.
They cost me 3000.00 because of the time it took for them to approve they refinance put me into the next month. My loan officer called them and was put on hold for 30 min and when the customer service rep got back on the phone he told him that he didnt know why his boss was not answering the phone She is just sitting at her desk doing nothing.
I understand the use of a UCC-1 form to protect the equipmenti purchased. Which is not what Castle Credit uses
They chose to put a lean on your home rather then just protect the equipment against non payment.
I have never been late or missed a payment to cause such an action to warrant a lean and was told that they put a lean on every loan no matter who it is and wont change the way they do business to only issue a lean on a questionable loan.
DO NOT enter into an agreement with this bottom feeder company who may seem to Help some who may not be able to get credit through normal channels and make those of us who can pay the price.
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