On June 15, I requested repair services from William Henderson Plumbing for my Carrier Heat Pump. The unit was not functioning, no air conditioning. The unit seemed to operate well after the repair. There was no discussion about other items, e.G., a compressor, fan, et al., being required. I made a call on August 17 to report the unit was again not operating. The technician arrived and started the unit in a few minutes, declaring it was just necessary to restart it. Nothing else was wrong with its function. It ran for about two (2) hours, then stopped. He returned about four (4) hours later. He found nothing different and called Carrier for advice to confirm. He was here for about two (2) hours. The unit was not operational; he claimed there was nothing he could do. He then attempted to charge me for the service visit, $150; I refused and have your supervisor call me. He, the supervisor, never called. The unit is not operating. Since the supervisor of Henderson never called or attempted to resolve the problem, i.E., to repair the unit or discuss the charges, shows that Henderson is not interested in following through on their work. I have investigated their ratings with local consumer advocates and they have a less than satisfactory record. They are a member of SuperPages (Superguarantee); the program is meaningless. The point is that Henderson has not fixed the unit, received payment and will not resolve the issue. The bill was $685. I have since hired a contractor to evaluate the problem. His assertion was something was done to disable the compressor. Fee was an additional $75. The unit is not operating, no heating nor cooling. This organization refuses to guarantee their work or correct their problems. They should be ostracized and stopped from operating as a HVAC Contractor.
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