Complaint / Review
AIRE SERV Of The Tri State, AIRE SERV Heating & Air Conditioning, G & G Heating & Air
AIRE SERV Of The Tri State, SELL NEW HEAT PUMP UNIT when only needed a simple capacitor to fix problem

I called the Heating and Air Company listed above that does business by several business names in the Ashland, Kentucky area to my home on Memorial day weekend because my heat pump decided to stop blowing cool air and the temperatures outside and inside my home were in excess of 85 degrees and extremely unbareable and my parents were on there way to visit from Virginia. My father having a triple bypass heart condition can not and should not be exposed to any extreme heat due to his heart. Joe Giles who showed up was here less than 30 minutes and while here I noticed him inside his van on his cell phone and talking to my neighbor more than he was diagnosing my problem with my heat pump. He came back inside my home about 30 minutes later and told me that my coils were dirty, compressor was locked out and not working at all and the compressor needs to be replaced which would cost in the neighborhood of $2,600.00, he indicated that the compressor was leaking because there was dye around the unit and that he recommended a new unit a Goodman with 10 years parts and labor. He said he could repair my old heat pump but it would cost me $2,600.00 or that I could have the whole unit installed for about $4,500.00. He told me he was sorry that he did not have any parts and could not get any parts until Tuesday because of the long Memorial Day weekend. He left us in the heat and humidity of well over 88 degrees inside the home and outside without being able to fix a thing.

My parents decided for us to go to Wal-mart and buy window ac's and fans until Tuesday after the holiday weekend. I decided that they were correct and that's what we did, then on Tuesday morning I called another Heating and Air Company in the Ashland phone book and he came right out within an hour and he was here only about 15 minutes and he said my problem was simple it was only the capacitor and he could go buy one and be right back... in less than an hour we had air and in less than 5 hours our whole home was cooled back down and the unit and thermostat was right on target with our thermometer in the living room on the wall. The service call for the total repair was only $83.40 parts and labor, not the $2,600.00 or $4,500.00 for the repairing the unit or replacing the whole unit.