I purchased a garden shredder it failed the first time I used it Garden4less would not arrange to have it returned saying I had disposed of packaging. They insisted it went to the authorised repairer even though it was brand new. Now in legal battle for a refund as they insist I have to accept a replacement from the manufacturer even though this does not comply with the Sale Of Goods Act as my contract is with them not the manufacturer. My credit card company are now dealing with it as I purchased by credit card.
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