We'd a rug deficiency problem in addition to a seam fix problem where the rug was cut into and fixed by David Wiles (Lennar’s Company). We quickly released a criticism. Many weeks later our Lennar Repetition came with Brian Decker (WW). John didn't appear to thinking about the fix work gone wrong, but did make sure the rug was faulty which Mohawk might substitute the living rm and all adjacent rms because of mismatching color lots. We advised him at that time that people weren't pleased with the rug and questioned when the Mohawk credit might be put on a much better rug within the bedrms and hardwood through the living rm. He decided. He planned the hardwood deploy for 3/13 & 3/14. He explained rug could be completed on 3/17. The hardwood men came around 8:15a on Sunday declaring these were likely to attempt to have it all completed in one single evening. Used to do not believe a lot of this till I browse the Mortar carrier that recommended hardwood shouldn't be grouted until 16-24 hours after being set. After I raised my problem the specialist directed in the Sunlight and stated it'd be good. Frustrated, I called around to tile businesses. All established this isn't common installation exercise. I approached John & he arrived to the house the next Friday & bumped about the middle of a few of the tiles to show they were established. He recommended us that so long as the tiles didn't seem hollow, these were glued towards the ground and there is no problem. Then he recommended WW ensures their puts for 12 months of course if we'd any issues they'd be studied care of which he'd write a guarantee notice (that we have if required). While John quit we chose to examine our older hardwood that arrived standard with house. 60 tiles are useless in the primary lobby, hall, home, bathrms, and master wardrobe. I quickly approached our Lennar repetition and directed the empty tiles out. She stated she'd tackle them with Bill Whiffen and WW to fix the issue. She approached us to go over additional problems raised through the walkthrough but never the hardwood. I eventually named her on 3/26 and was educated that she'd voiced with John, and John had recommended her that it had been not protected beneath the guarantee. I think it is intriguing that WW determines to Lennar what Lennar’s guarantee does and doesn't addresses. The Lennar Guarantee Guide directed at us at final doesn't express useless hardwood is omitted from warranty protection. I ended with a revenue office on 3/26 and acquired the newer edition which described nothing on exceptions of hardwood guarantee. Every tile specialist that I've voiced with all-state that useless hardwood, whilst not displaying cracking today, is likely to be vulnerable to breaking, moving, and raising later in the future. All of them suggest that Useless hardwood is brought on by incorrect connection towards the ground by possibly bad installation or poor thinnest. I delivered a listing of the floor issues along with other exceptional guarantee statements to Statement and required our problems be solved. I also cc’d the boss, Stuart Miller. Both characters were mailed certified mail. Bill replied on Friday (View connected Emails). Declaring he'd plan a trip. We met with him on 3/31. He recommended he'd consider other problems however the hardwood wasn't something which was lined. He recommended when it pulls or buckles after are guarantee stops he'd emerge and repair it, but wouldn't protect breaking. I required his declaration written down, which he also supplied via Email. All we would like may be the hardwood that included the house purchase redone properly the way in which it will have now been completed within the first place. We will have exactly what the Attorney-General and BBB need to say about aid.
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