Buyer Be Ware!!!
What kind of franchisees is Budget Blinds unleashing on the public at large?
Greggory Scott Hunsbeger, DBA Budget Blinds
As of 2/26, I have conducted business with Budget Blinds, twice in the last few years; this second time or chance is becoming a repeat nightmare of my first experience, dealing with your company.
My first experience with Budget Blinds took almost 5 months to complete the job, (for two windows), promised in 4 to 6 week!
There are no informational calls about delays, unless I do the calling! The interaction of the few calls taken, are exploited as to present one excuse after another. Appointments are made, delayed and then canceled entirely, leaving me with lost income and frustration.
Perhaps am too willing to give local companies a second chance. The appointment we made to measure my windows for this second order, was canceled due to an unexpected meeting. Subsequently, an employee explained, the so-called meeting was a golf game!
Additionally, I was told as a repeat customer, a 10% deposit was required to order and the balance due at the time of installation. I now have a bill from the finance company for the full amount with a payment due 4/7, requiring me to pay for something that I don't have, additionally, there is a promotional clock ticking on merchandise, I can't get installed.
After calling on 3/19, to find out about the status of my order, one (1) week after the promised completion date and the payment date looming, I was told the merchandise was "found" in the warehouse. The first available appointment to complete the contract was 3/23, nearly one (1) month since the signing of the contract and nearly (2) two week beyond the promised completion date. With a great deal of frustration this appointment was canceled at the last minute, just as before.
The quality of the service I've received on these two occasions from this company, several years apart, are substandard even by the pathetic contractor reputations in South Florida, and is very telling of a habitual problem within your company's structure.
So, I've had it with this treatment and misrepresentation, please cancel the contract and refund all monies charge to the promotional account I opened for this project.
I would prefer to purchase the window coverings for my home from a more reliable and reputable company in the future.
I can only hope Budget Blinds Corporate doesnt turn a blind eye to this problem, and put profit before is customers or its reputation.
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