Why is rugdoctor.com running aunauthorized credit checks?
After watching the late night informercial for the Rug Doctor Carpet Cleaning System, my husband and I decided to purchase the cleaner. We called the next morning, gave the representitive our credit card info, gave Rug Doctor authorization to charge our credit card 5 monthly payments of $139.00, received our authorization number for the 30 day initial charge of $29.95 $60.58 Tax = $90.53, and were told our machine would be delivered in 4-7 business days.
We waited, very excited to receive our brand new carpet cleaning system! And waited, and waited and waited. On day 11 I called their customer support number to find out the estimated delivery date. To my surprize and amazement, I was told that we did not pass a CREDIT CHECK APPROVAL and our order was cancelled. I was confused. I asked if this was the situation, why weren't we notified. "Rosa" said that they did call and they have also sent us a letter in the mail.
After I hung up, we thought about this, so I called back. Rosa forwarded my call to a supervisor named "Catherine Osborne". I asked Catherine to explain to me why a credit check was run on us without our approval. I also wanted to know how, since we didn't give them our social security numbers. We didn't apply for credit, we authorized 5 monthly payments to our credit card!
Catherine stated that when we called to purchase the machine, we were asking to be set up for a payment plan, so the Rug Doctor company does a NAME AND LOCATION CREDIT CHECK. She claimed that they could not find any credit history for my husband at our current address, so we were denied and our order was cancelled.
We have lived in our home for more than 15 years. We are home and land owners with a home based business. I don't see how they couldn't find any information, but I honestly don't see why they even needed to in the first place!
WE DID NOT APPLY FOR CREDIT, WE AUTHORIZED 5 MONTHLY PAYMENTS! So why is this company running unauthorized credit checks?
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