November Nebraska, we bought A - 30 year-old house after having a house examination and chose to buy the house warranty thru HMS. A/D device couldn't be examined because of the season and heat.
In May whenever we began utilizing our air conditioner, it had been not chilling. We named in a state and HMS had an area organization emerge. They decided the device was reduced on freon and included some. Because our agreement didn't protect refrigerant, we'd to cover this, combined with the 75.00 deductible. (May 31)
Following The technician left, we observed water dripping round the device in a number of locations. They returned 24 hours later to find out the strain point was blocked. (Why they did not examine this the very first time, I actually donot understand. Free for this visit. (June 1)
The unit nevertheless wasn't cooling precisely, and water extended to flow from the device. 14 days later exactly the same compnay is back out which period they substitute the Evaperator coil & refresh the machine. Free for this visit. (June 17)
Period has ended, winter comes & moves, subsequently summer comes again, and time for you to change the AC back on. Performs okay to get a couple months, then begins producing unusual sound. Because our unit isn't any longer underneath the HMS guarantee, we've our regional heat/atmosphere organization are available in (those who do yearly maintenance about the device) and take a look. The evaporator coil has frozen up and at this time the specialist cannot do something. Needs to return the following morning-after it's thawed out.
He returns and checks the freon, and you know what? It's reduced again (deja vu?). He provides a few lbs, and claims the valves are what's evoking the issue and have to be changed. Because the unit is 30 yrs old, and produced by an organization no further running a business, you will not find alternative components therefore will need to obtain a new device. (July 26)
I named HMS on July 27 to inquire about their plan on standing behind their repairs. I'm informed they just achieve this for 180 days following the preliminary claim., easily had utilized my AC in November, I'd've had this issue then also it would've been protected under their plan (remember, I reside in Nebraska!). Connie at HMS informs me their is nothing they'll do for this case.
Our primary concern is the fact that they delivered me a business for that unique fix also it got the corporation 3 individual excursions to 'repair' the issue. Works out they didn't RESTORE the issue, but simply extended it by putting a band aid about the scenario when obviously more was required.
main point here? Buying any kind of 'expanded' guarantee is INEFFECTIVE! The only real people earning money would be the guarantee people! When they were not, they'dn't be running a business!
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