We choose We Fix Ugly Pools, to build our new pool, because their big selling point to us was We build them right the first time. So after having our pool built we started seeing dirt and rocks in our pool. We just thought it was the area we lived in, but after a day of cleaning the pool debris, I noticed the water fall was deteriorating. After doing some investigating, I found out they had made it out of surface-select boulders. These types of boulders are used in landscaping and being crushed up to make decomposed granite, not waterfalls. Even the employees that came out to look at the problem said it was wrong. It took OVER a year to get it replaced, but yet still today; I am getting debris in our pool from the water fall. Even after getting it partly replaced with solid granite boulders. When we bought our pool, one of the biggest things we wanted, was an in-ground cleaning system. We paid the extra money for it which included a Lifetime Warranty on the pop-up cleaning heads. As of today, I have not heard from We Fix Ugly Pools. I have called four times in three weeks, with no reply. I was told, by a We Fix ugly Pools employee, that during December they had to shut down, due to no business. Then, when they did start operating, the owner, Brian Wade Morris, laid off most of his employees and subcontracted out most of his work. I feel this greatly shows in the lack of quality in the work that they do today and customer service. Coming from someone in customer support, I will never use or refer anyone to this company again, because once they get your money, they forget all about you.
0 comments