I am the building Manager at a property located in the District Of Columbia. On 12/14/09, a customer rep. From the Washington gas call and wanted some information from one of my previous tentant that had reside here. I explain to the Rep. That this individual had move back in June of this year. The rep. Then ask me, who was going to pay for the use of service, since this individual no longer reside here, and I told her that Washington Gas would have to take the loss, since no came out here to disconnect the service. A few minutes later the same rep. Call me back and said that they will have someone come out the next day to disconnect the service I then inform the rep. That I will have to call them back, and I was inform that I need to call back before 9:00pm. I call back at 8:15pm and spoke with another rep. From Washington Gas and none of the information that I had given the previous rep. Was in the system. I also learn from talking to the last rep. That a disconnect from another one of my previous tentant was suppose to have been disconnect was still connected. When I inform the rep. That I was the only person that has access to utility room, I was almost call a lie. So to all who read, please beware of Washington Gas when doing business with them. If you are going to your cut on or off, or just transfer to another resident. Please request a Confirmation number.
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